Privacy Policy - Carpetcleaning Greenwich

This Privacy Policy explains how Carpetcleaning Greenwich collects, uses, stores, shares, and protects personal data in relation to its services. It applies to all Carpetcleaning Greenwich customers in the area, including residential and commercial clients, and to anyone who enquires about or receives our services. We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Carpetcleaning Greenwich provides professional carpet cleaning and related cleaning services. In the course of operating our business, we may process personal data belonging to customers, prospective customers, property managers, tenants, landlords, and other individuals connected with service requests. We take data protection seriously and aim to process personal information lawfully, fairly, and transparently.

2. Information We Collect

We collect only the information necessary to provide our services, manage bookings, respond to enquiries, and operate our business effectively. The types of personal data we may collect include:

Identity details such as your name and, where relevant, business or organisation name.
Contact details such as telephone number, email address, and service address.
Booking and service information including requested cleaning dates, service type, property access details, and special instructions.
Payment-related information needed to process transactions or confirm payments.
Communication records including messages, call notes, and service-related correspondence.
Technical data such as basic website or device information if you interact with our digital services, where applicable.

We do not intentionally collect special category data unless it is strictly necessary and you choose to provide it. If such information is shared with us, we will handle it with additional care and only where permitted by law.

3. How We Use Your Data

We use personal data for the following purposes:

To respond to enquiries and provide quotations.
To schedule, confirm, and deliver cleaning services.
To manage customer accounts, records, and service history.
To process payments and handle billing-related matters.
To communicate about appointments, service changes, or customer support matters.
To maintain internal business records and improve service quality.
To comply with legal, regulatory, accounting, and insurance obligations.

We will only use your personal data for the purposes for which it was collected, unless we reasonably believe we need to use it for another compatible purpose and the law allows us to do so.

4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis to process personal data. Carpetcleaning Greenwich relies on the following lawful bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes taking bookings, delivering cleaning services, and managing payments.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include maintaining records, improving services, preventing fraud, and managing customer communications.

Legal Obligation

We may process personal data where required to comply with legal obligations, including accounting, tax, consumer protection, or record-keeping requirements.

Consent

In limited situations, we may rely on your consent, for example where it is required for a specific communication or optional service. Where consent is used, you have the right to withdraw it at any time.

5. Data Sharing and Processors

We may share personal data with trusted third parties who assist us in operating our business. These third parties act as data processors or, in some cases, independent controllers. We only share information when necessary and only with parties that provide appropriate data protection safeguards.

Processors or service providers may include:

Payment processors to handle card or other payment transactions.
Booking and administrative software providers that help manage appointments and customer records.
IT and cloud storage providers that support secure storage and business systems.
Professional advisers such as accountants, auditors, or legal advisers where required.
Insurance providers or claims handlers when needed for business or legal purposes.

We require processors to handle your personal data only on our instructions, to keep it secure, and to comply with data protection law. We do not sell your personal data.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. The retention period depends on the type of data and the reason it was collected.

In general, customer records, invoices, and business communications may be retained for a period that is appropriate for tax, contractual, and dispute resolution purposes. Where data is no longer needed, we will securely delete, destroy, or anonymise it.

Retention is reviewed periodically to ensure that information is not kept longer than necessary. If you request deletion of data, we will assess whether we can comply or whether we must retain certain information for legal reasons.

7. Data Security

We use appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and limited data sharing on a need-to-know basis.

Although we take reasonable steps to safeguard data, no system can be guaranteed as completely secure. Where appropriate, we will review and update our security practices to reduce risk.

8. International Transfers

If any service provider processes personal data outside the United Kingdom, we will ensure that suitable safeguards are in place to protect your data in line with UK GDPR requirements. This may include the use of adequacy regulations, standard contractual clauses, or other approved transfer mechanisms.

9. Your Rights

As a data subject, you have rights under data protection law. These rights may be subject to legal conditions and exemptions. Your rights include:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete information.
Right to erasure – to request deletion of your data in certain circumstances.
Right to restrict processing – to ask us to limit how your data is used in some situations.
Right to data portability – to receive certain data in a structured, commonly used format.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office if you believe your data rights have been infringed. We encourage you to raise concerns with us first so that we can address them promptly and fairly.

10. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from children unless it is necessary in connection with a service arrangement and is provided by an adult responsible for the property or account. If we become aware that we have collected data unlawfully, we will take appropriate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service-related changes. Any updates will be effective when published in the revised version. We encourage customers to review this policy periodically to stay informed about how we handle personal data.

12. Summary of Our Commitment

At Carpetcleaning Greenwich, we aim to process personal data responsibly and securely. We collect only what we need, use it for clear and lawful purposes, retain it for no longer than necessary, and ensure that any processors we use are bound by suitable data protection obligations. We respect your rights and are committed to maintaining transparency in all our data handling practices.

By using our services, you acknowledge that this Privacy Policy applies to all Carpetcleaning Greenwich customers in area. We recommend that you read this policy carefully so you understand how your personal information is managed.