Terms and Conditions for Carpet Cleaning Greenwich

These Terms and Conditions set out the basis on which carpet cleaning services in Greenwich are provided. By placing a booking, the customer agrees to be bound by these terms, which apply to domestic and commercial carpet cleaning Greenwich appointments unless otherwise confirmed in writing. For the avoidance of doubt, references to “we”, “us” and “our” mean the service provider, and references to “you” or “the customer” mean the person requesting or receiving the services.

These terms are intended to create a clear and fair arrangement for both parties. They cover the booking process, payment conditions, cancellations, limitations of liability, waste handling, and the legal framework governing the agreement. If any part of these Terms and Conditions is found to be unenforceable, the remaining provisions shall continue in full force to the extent permitted by law.

The service may include, depending on the package selected, vacuuming, stain treatment, pre-inspection, hot water extraction, low-moisture treatment, deodorising, and post-cleaning checks. The exact scope of the work will depend on the condition of the carpets, the fabric type, access arrangements, and any special instructions provided at the time of booking. Any quoted duration is an estimate only and may vary based on the level of soiling and drying requirements.

All bookings are subject to availability and are only confirmed once we accept the appointment request. We may refuse or cancel a booking if we reasonably believe that the requested service cannot be delivered safely, lawfully, or within the available time. Customers are responsible for ensuring that the service location is accessible and suitable for the work to be carried out.

Booking Process

How a Booking Is Made

To arrange a carpet cleaning service in Greenwich, the customer may submit a request with the required information, including the property type, approximate carpet area, cleaning needs, preferred date and time, and any relevant concerns such as fragile fibres, heavy staining, pets, or water sensitivity. Any quotation issued prior to an inspection is based on the details supplied and may be revised if those details are incomplete or inaccurate.

When a date is offered, the customer must confirm acceptance promptly. Until confirmation is received, the slot remains provisional and may be offered to another customer. If an on-site inspection is needed before the work begins, the final service details and price may be adjusted after assessment. We will use reasonable efforts to communicate any significant changes before starting the job.

It is the customer’s responsibility to disclose any circumstances that may affect the service, including the presence of delicate materials, recent dye transfer, previous chemical treatment, moth damage, underlay issues, or contamination. Failure to provide accurate information may result in additional charges, reduced cleaning effectiveness, or cancellation of the appointment where the service cannot safely proceed.

If access is delayed or the property is not ready at the agreed time, we may need to shorten the service, reschedule, or apply an additional waiting charge where reasonable. The customer should ensure that parking, entry permissions, and any building requirements are arranged in advance. Where the premises are part of managed accommodation or shared property, the customer must ensure that service access is authorised.

Payments

Charges and Payment Terms

All prices are quoted in pounds sterling unless stated otherwise. The amount payable will be the price quoted or, where applicable, the revised amount agreed after inspection or after the customer requests extra work. Additional charges may apply for exceptionally heavy soiling, furniture moving, difficult access, urgent appointments, parking costs, specialist stain treatment, or the treatment of areas not originally included in the booking.

Payment is due in accordance with the method agreed at the time of booking. We may require a deposit to secure certain appointments, especially where the booking is time-sensitive or a large-scale carpet cleaning Greenwich service is requested. Any deposit paid will be deducted from the final balance unless the customer cancels in circumstances where the deposit is non-refundable under these Terms and Conditions.

Unless agreed otherwise, the final balance must be paid on completion of the service. We may accept card payment, bank transfer, cash, or another approved method, depending on the arrangement made before the appointment. Invoices should be settled promptly, and we reserve the right to withhold any optional documentation or return visits until outstanding sums are paid in full, subject to applicable law.

If a payment fails, is reversed, or is charged back without proper basis, the customer will remain liable for the unpaid amount and any reasonable costs incurred in recovering the debt. We may also suspend further services until all outstanding balances are cleared. Interest and recovery costs may be charged on overdue invoices where permitted by law and where previously notified to the customer.

Certain quotations are based on standard assumptions. If additional tasks are requested on arrival, such as extra stain work, upholstery cleaning, or treatment of areas beyond the original scope, these must be agreed before the work is undertaken. Any revised price will be communicated as clearly as possible, and continuing with the additional work will be treated as acceptance of the revised charge.

Cancellations and Rescheduling

Customer Cancellations

The customer may cancel or reschedule a booking by giving reasonable notice. Where substantial preparatory work, travel, or reserved appointment time has already been committed, we may retain part or all of any deposit to cover losses to the extent allowed by law. The closer the cancellation is to the appointment time, the more likely it is that costs have already been incurred.

If cancellation occurs on the day of the appointment, or if the customer is not present and has not made suitable arrangements for access, we may treat the booking as a late cancellation or a missed appointment. In those circumstances, a cancellation fee may apply. This fee reflects the loss of reserved time and any direct expenses incurred in attending the property.

We may reschedule appointments where operational circumstances require it, including staff illness, equipment failure, severe weather, unsafe site conditions, or other events beyond our reasonable control. Where we need to move a booking, we will try to offer an alternative time as soon as practicable. If the customer is unable to accept the new time, any prepayment will be handled in accordance with these Terms and Conditions and the requirements of consumer law.

Our Liability

Service Standard and Limitations

We will exercise reasonable skill and care when carrying out the service. However, carpet cleaning involves the treatment of textile materials that may react unpredictably depending on age, wear, fibre type, dye stability, previous chemical exposure, and hidden damage. Some marks may be permanent or may only improve rather than disappear entirely. We do not guarantee complete removal of all stains, odours, or traffic patterns.

Where pre-existing damage exists, including worn fibres, loose seams, rippling, colour loss, shrinkage, or previously repaired areas, we shall not be responsible for any worsening that occurs despite reasonable care. The customer should point out visible defects before the service begins. We are not liable for indirect or consequential losses such as loss of business, loss of profits, inconvenience, or temporary loss of use, except where such exclusion is not permitted by law.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. If damage is caused by our proven negligence, our liability will be limited to the reasonable cost of repair or replacement of the affected item, taking into account its age, condition, and market value immediately before the incident.

Customers must take reasonable steps to protect items in the service area, including removing fragile objects, securing valuables, and moving any prohibited or unsafe items beforehand. We are not responsible for damage arising from the customer’s failure to do so. Where furniture is moved at the customer’s request, we will do so with reasonable care, but we are not liable for pre-existing instability, concealed defects, or damage caused by items not suitable for relocation.

Waste Regulations and Environmental Compliance

Waste Handling, Water Disposal, and Cleaning Residue

We operate in accordance with applicable UK waste, environmental, and disposal requirements. Any wastewater, filter residue, removed debris, or contaminated materials generated during carpet cleaning Greenwich services will be handled responsibly and disposed of in a lawful manner. The customer acknowledges that certain cleaning processes produce waste that may not be discharged into drains or disposed of as ordinary household waste without appropriate care.

The customer must inform us of any hazardous contamination, including bodily fluids, mould infestation, chemical contamination, pest activity, or other unusual waste conditions before the appointment. If such conditions are discovered on arrival and were not disclosed in advance, we may refuse to commence or continue the work, or we may apply additional charges where lawful and appropriate for specialised handling.

If we remove disposable materials, such as heavily soiled pads, residues, or protective coverings, these will be handled in line with relevant regulations and our own disposal procedures. The customer remains responsible for the legality of any substances present on the property prior to our attendance. We are not a specialist hazardous waste contractor unless expressly agreed in writing, and our standard service does not include the treatment or removal of regulated hazardous waste.

Where required, the customer must provide suitable facilities for lawful disposal or drainage access. If the property has restrictions relating to drainage, building management, or environmental controls, the customer should notify us in advance. We may suspend the service if lawful disposal cannot be achieved safely and appropriately. Any extra compliance measures required because of site-specific rules may be charged to the customer if those measures were not disclosed beforehand.

Customer Responsibilities

The customer must ensure the property is ready for service, including reasonable clearance of personal items, pets, and obstacles. We recommend that electrical hazards, fragile items, and valuable possessions are removed from the working area. The customer must also ensure that the premises have suitable access to water and electricity unless a portable method has been expressly agreed. If utilities are unavailable, the service may need to be postponed or adapted.

Any instructions given by the customer regarding stain treatment, cleaning intensity, or protection of delicate fabrics must be reasonable and lawful. We may decline to follow an instruction if it would create a safety risk, damage the carpet, or conflict with industry practice. If the customer chooses to proceed against our advice, the customer accepts responsibility for the outcome to the extent permitted by law.

The customer is also responsible for informing us of any tenancy, leasehold, insurance, or building-management conditions that may apply to the premises. Failure to do so may affect scheduling, access, or the ability to complete the service. If special permissions are required and have not been arranged, we may cancel or postpone the appointment and apply a reasonable charge for time already committed.

General Legal Terms

Complaints, Force Majeure, and Variations

If the customer has a concern about the service, it should be raised as soon as reasonably possible so that we may investigate and, where appropriate, offer a practical remedy. Any complaint will be considered on the facts available, including photographs, product information, site conditions, and the pre-service information supplied by the customer. Raising a concern does not automatically entitle the customer to a refund.

We shall not be liable for delay or failure to perform our obligations where the delay or failure results from events beyond our reasonable control, including but not limited to extreme weather, transport disruption, public emergencies, power failure, water supply issues, industrial action, or equipment unavailability. In such cases, the appointment may be postponed without liability, subject to consumer law and any reasonable refund obligations that apply.

We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will generally apply to that booking unless a change in law requires immediate application of a revised term. No employee, contractor, or agent has authority to vary these terms unless the variation is confirmed by us in writing.

Governing Law

Applicable Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights or alternative dispute resolution procedures that may apply under UK law. This governs the agreement for carpet cleaning Greenwich services and any associated booking or payment dispute.

Entire Agreement

These Terms and Conditions, together with the confirmed booking details and any written variations agreed by us, form the entire agreement between the parties in relation to the service. The customer should read them carefully before confirming an appointment. By proceeding with a booking, the customer acknowledges that they understand and accept the terms applicable to the carpet cleaning service.