We can offer you always the lowest prices on carpet cleaning services in Greenwich SE10.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Greenwich provides carpet, rug, upholstery and related cleaning services to residential and commercial clients. By making a booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
In these Terms and Conditions the following words shall have the meanings set out below:
a. Company means Carpet Cleaning Greenwich.
b. Client means any individual, business or organisation requesting or receiving services from the Company.
c. Services means carpet, rug, upholstery, mattress and other soft furnishing cleaning, stain treatment, deodorising, and any related services provided by the Company.
d. Premises means the property or location where the Services are to be performed.
e. Booking means a request by the Client for Services which has been accepted and confirmed by the Company.
f. Technician means any employee, contractor or representative engaged by the Company to carry out the Services.
Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa.
2.1 The Company provides professional carpet and upholstery cleaning and related services within Greenwich and surrounding areas in the United Kingdom.
2.2 The exact scope of the Services for each Booking, including the areas, items and type of cleaning required, will be agreed with the Client at the time of Booking and confirmed by the Company.
2.3 The Company reserves the right to refuse or discontinue Services if the Premises or items are deemed unsafe, heavily contaminated, or outside the reasonable capabilities of the equipment and methods used.
3.1 Bookings may be requested by the Client via the Company’s accepted communication channels, such as online enquiry forms or written correspondence as specified from time to time.
3.2 A Booking is only confirmed when the Company has accepted the request and provided written or electronic confirmation, which may include the agreed date, time window, location, scope of work and any applicable charges.
3.3 The Client is responsible for providing accurate details of the Premises, access arrangements, parking availability, type and approximate size of the areas or items to be cleaned, and any specific concerns such as stains, odours or damage.
3.4 The Company may request photographs or additional information before confirming a Booking, particularly for larger or specialist work.
3.5 Any quotation provided prior to inspection is an estimate only and may be adjusted upon arrival at the Premises if the actual condition, size or nature of the work differs from the information supplied by the Client.
4.1 The Client must ensure that the Technician can access the Premises at the agreed time. This includes arranging keys, entry codes, concierge permissions or attendance by the Client or an authorised person.
4.2 The Client must provide safe, reasonable and lawful parking or access for the Technician and their equipment as close to the Premises as reasonably possible. Any parking charges or restrictions must be disclosed in advance. Parking fees incurred solely for delivering the Services may be added to the final invoice.
4.3 The Client is responsible for ensuring that the areas to be cleaned are reasonably clear of personal items, breakables and clutter prior to the Technician’s arrival. The Company is not responsible for moving heavy furniture, electrical items or fragile objects unless specifically agreed.
4.4 The Client must inform the Company in advance of any known hazards, defects, loose fittings, damaged flooring, or other issues that may affect the safety or effectiveness of the Services.
5.1 Prices are normally quoted per room, per item or per square metre, depending on the nature of the work. Minimum call-out charges may apply and will be advised at the time of Booking.
5.2 Any quotation is based on the information provided by the Client and the Company’s standard pricing at the time. If, upon arrival, the Technician finds that the work is significantly different in size, condition or complexity, the Company will inform the Client and agree an updated price before proceeding.
5.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may accept various payment methods, such as card or bank transfer, as communicated from time to time.
5.4 For commercial Clients or larger jobs, the Company may require a deposit or partial prepayment, and may issue invoices with specified payment terms. Late payment may incur interest and administrative charges in accordance with applicable law.
5.5 All prices are quoted in pounds sterling and may be subject to applicable taxes where required by law.
6.1 The Client may cancel or reschedule a Booking by providing notice to the Company. To avoid charges, the Client should give as much notice as reasonably possible.
6.2 The Company reserves the right to apply a cancellation fee where the Client cancels or reschedules a confirmed Booking with less than 24 hours’ notice, or such other period as may be reasonably specified at the time of Booking.
6.3 If the Technician attends the Premises at the agreed time and is unable to gain access, or if the work cannot be carried out due to circumstances within the Client’s control, the Company may treat this as a last-minute cancellation and charge a call-out or cancellation fee up to the full value of the Booking.
6.4 In the event of severe weather, illness, equipment failure or other circumstances beyond the Company’s reasonable control, the Company may need to cancel or reschedule the Booking. In such cases, the Company will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellations.
7.1 The Company aims to provide Services with reasonable care and skill, using professional cleaning equipment and methods suitable for the items being treated.
7.2 While every effort will be made to achieve the best possible result, the Company does not guarantee complete stain or odour removal, restoration to a new condition, or removal of wear, fading or pre-existing damage. The outcome can depend on the age, fibre type, construction, previous cleaning, type of stain and other factors beyond the Company’s control.
7.3 Some stains, such as those caused by dyes, bleach, strong chemicals, paint or heavy soiling, may be permanent. The Technician will assess the likely results before proceeding, but the Client accepts that results cannot be guaranteed.
7.4 The Client must inform the Technician of any manufacturer’s care instructions, previous damage, colour instability, or previous cleaning treatments, including use of DIY products or stain removers, as these may affect the cleaning process.
7.5 Drying times after cleaning vary depending on fabric type, humidity, ventilation and temperature. The Company may provide indicative drying times, but cannot guarantee exact timescales.
8.1 The Company holds appropriate insurance for the Services provided, subject to policy terms, conditions and exclusions.
8.2 The Company will take reasonable care when carrying out the Services. If damage directly attributable to the Company’s negligence occurs, the Client must notify the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services.
8.3 The Company’s liability for any loss or damage arising out of or in connection with the Services shall be limited to the lesser of the cost of repairing or replacing the damaged item, or the total price paid for the relevant Services. The Company shall not be liable for loss or damage resulting from inherent defects, wear and tear, old or loose fittings, or pre-existing conditions.
8.4 The Company is not liable for indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of opportunity, accommodation costs, or any other economic loss.
8.5 The Company will not be responsible for damage caused by defective materials, improper installation, faulty construction, loose tiles, frayed carpets, unstable furniture or items that are not suitable for the type of cleaning requested.
8.6 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
9.1 If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as reasonably possible and no later than 48 hours after completion, providing full details and, where possible, photographs.
9.2 The Company will investigate any complaint and may arrange a revisit to inspect the work and, if appropriate, attempt reasonable rectification. Any such revisit will be scheduled at a mutually convenient time.
9.3 The Company reserves the right not to provide further work or rectification if the complaint is submitted late, if the Premises or items have been used or treated in a way that affects the original condition after the Services were carried out, or if the issue arises from factors outside the Company’s control.
10.1 The Company will handle waste water and residues produced during cleaning in a manner consistent with applicable environmental and waste regulations in the United Kingdom.
10.2 Where possible, waste water will be disposed of using appropriate drainage facilities at the Premises, such as suitable sinks or external drains. The Client must inform the Technician of any restrictions, private drainage systems or specific site requirements.
10.3 The Company will not remove or transport hazardous waste, including but not limited to biological contamination, sharps, asbestos or chemical spills. If such materials are discovered, the Technician may suspend work and advise the Client to engage a specialist contractor.
10.4 The Client is responsible for ensuring that any instructions or site rules relating to waste and environmental management at the Premises are communicated to the Company before work begins.
11.1 The Company will conduct its work in line with relevant health and safety requirements and will use cleaning products in accordance with manufacturer guidance.
11.2 The Client must keep children, pets and vulnerable persons away from the areas being cleaned and from equipment, cables and cleaning agents while work is in progress and until treated surfaces are dry and safe for normal use.
11.3 The Company is not responsible for accidents or injuries arising from failure by the Client or any third party to follow reasonable safety advice or warnings given by the Technician.
12.1 The Company will collect and use personal data such as names, addresses and contact details to manage Bookings, deliver Services and handle payments and communications in accordance with applicable data protection law.
12.2 The Company will take reasonable steps to keep personal data secure and will not sell personal data to third parties. Data may be shared with service providers involved in delivering the Services or processing payments, where necessary and lawful.
13.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated and will apply to Bookings made after that date.
13.2 For ongoing or long-term contracts with commercial Clients, any material changes to these Terms and Conditions will be notified in writing and will apply from the date specified in that notice.
14.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services or their subject matter.
15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be severed and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
15.3 The Client may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of the Company.
15.4 These Terms and Conditions, together with any written confirmation or quotation issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions or understandings.
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